All online order return requests must be initiated within 7 days of receipt to be eligible for a return. However, if the value of the item is $1,000 or more, you will usually receive a check instead of cash. Why can I not find all the store products online? They will then leave a card for you to advise where the order has been left. Yes, you can return clearance items within 60 days of purchase. Swan Valley Way Fortunately, there are several ways of making sure the item doesnt go to waste. This functionality provides greater fraud protection for you and us. For example, if you buy something on Amazon and think that it was a bad deal; you can return it for a refund. However, note that you have 30 days after delivery or 60 days after an in-store purchase to return your item to PetSmart if it is damaged or defective. Return with receipt over 30 days or without receipt may receive an exchange or a Merchandise Return Gift Card for the current selling price. Although both species are very social and love company, rabbits and guinea pigs have differing nutritional needs. You can receive a refund or exchange some items even if you do not have the receipt. If goods are being returned to us in accordance with the Refunds Policy in Terms and Conditions, we will action a refund upon receipt of the goods back into our warehouse. Therefore, it is a good idea to check out the companys returns policy before making a purchase. In case you have purchased an item from the PetSmart online store, you have a few ways to return it. If you do not have your receipt and wish to make a return at PetSmart, you will need to bring the item and a valid form of government-issued photo ID to the store. Returns for more than $250 paid by cash or check may be refunded through a corporate check process. Surprisingly, PetSmart WILL let you exchange the pet food for a different brand. (Thanks to employee Jess for this information). Ask the Reader: Whats been your experience with the PetSmart return policy? Call us for assistance at: 1-800-525-5000.' olivesnow 2 yr. ago We require a valid driver's license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. Returns or Exchanges With a Receipt: Receipts are valid for 60 days from date of purchase. Customers typically have 60 days to return products purchased online or in-store with valid proof of purchase. (head-scratcher #3). Our Customer Service team will arrange the exchange for you. My fish dont look well, what should I do? There are some products at PetSmart that cannot be returned even if they are in unopened and new condition, and if you have a receipt, including: To return your PetSmart purchases to a store, simply bring the item, the receipt, and your method of payment to the checkout counter to receive a refund or exchange. Make sure that the product is properly packaged and is covered by the returns policy. My tank is leaking what should I do with my fish? Returns. How Do I Return Online PetSmart Purchases? Unless there is a supply problem with the product you require it should not remain out of stock for more than a few days, so please check back regularly. Bank. Legal. We will email you back with further instructions and we will arrange for the courier to come to collect the product you wish to return. Explore the resources below to see what else we can offer you and your pet. If you have purchased live animals from PetSmart such as snakes, iguanas, hamsters, and similar animals, you can return them to PetSmart within 14 days after the purchase. The only real exception is if the appliance you purchased is defective. Please keep the entire package and all the materials that were inside it. Call and ask, each store handles this differently. Call them on 0800 328 4204. Ideally you need to transfer the fish and their water to another tank as soon as possible. PetSmart allow you to return items for up to 60 days after the date of purchase. Rather-Be-Shopping.com. Find a store VIP Club Pet Insurance In-store Services Responsibility Brands Please bear in mind if you have ordered more than one item, your products may be sent out from multiple locations or multiple parcels may have been required that then became separated during processing with our carriers and therefore may arrive separately. To check the status of your order, please enter your order number and email address. If you purchase a damaged item from the PetSmart store or online, you are eligible for a return or exchange. Will you refund my original delivery charge if I return goods? Click here to find out how to manage your cookies. Note that returns without the box will be accepted at the PetSmart managers discretion if they feel you are eligible and have good reason to be issued a return. However,, Every cat owner wants to feed their cat the best possible diet. You can also use this system to return products that you purchased in physical stores. However, what if youre not satisfied with a pet or pet supply purchased from PetSmart and want to return it? PetSmart have said that in order to be eligible for a return, the item must be in the original packaging. Next Working Day delivery orders will be dispatched the same day to ensure they reach you on the next working day. Your return should include a copy of your receipt, a copy of your packing slip, the product(s), and a brief description of why you are returning the item(s). Also, some PetSmart locations will ask you to bring back a water sample and could deny your return if your water tests unacceptable for fish. Returns should be made within 365 days of receipt and in original, undamaged packaging. Alternatively you can email us at cservice@petsathome.co.uk. Similar to live animals, PetSmart will give you 14 days to return fish to its stores, along with the receipt and a valid government-issued photo ID. Check or sync your space saving convenience at pets return policy receipt no visible signs of its. What Is PetSmarts Return Policy For Live Animals? Even without a receipt, you can often return or exchange TJ's items. It is also possible for a rabbit kicking out in play to severely injure a guinea pig. However, it is common practice to produce the original receipt when taking something back. If you return a item you should check with us, you may be able to return it after paying a restocking fee. Lets say you bought a 50 pound bag of dog food only to have Fido turn his nose up to it. There are several different types available, but they all perform a similar function. Make sure to use a traceable and insurable method of shipping and attach your PetSmart return shipping label. He lives in Studio City with his girlfriend Rachael, and his cat, Gerald. Our Customer Service team will discuss the damage and either arrange a collection or a replacement for you. Save my name, email, and website in this browser for the next time I comment. You can use the original receipt or the item to return to our store. Who do I speak to if I have a query about my new pet? You present a valid, government-issued photo ID that has not been altered in any way. You will also have to pay the return shipping costs unless the product is faulty or sent to you in error. PetSmart returning Guide. Learn how your comment data is processed. Best Buy Holiday Return Policy 2022: Most gifts purchased between Oct. 24 and Dec. 31 can be returned through Jan. 14. No, you'll need either the receipt or the credit card used to make the purchase. There are some exceptions, including major appliances and phones. Many electrical items can be repaired or recycled, saving natural resources and the environment. Also, youre on the hook for the return shipping charges unless the reason for the return is the fault of PetSmart. The PetSmart Return Policy: Time to Answer ALL of Your Questions, Clever Ways to Find Cheap Veterinarians Near You, These 17 Stores That Let You Return Used Items for a Full Refund, All the Stores That Allow You to Return Items Without a Receipt. Consider donating unwanted tools and materials to your local community center. Some items cannot be returned online. If the policy period has expired or you have lost the receipt, your request may be rejected. Note that live animals cannot be returned. Yes, you can make a return if you originally paid with a check. You can find specific product information on each page under the heading description. While kinda gross, youll need to bring back the dead fish as proof. Please call our Customer Service team on 0800 328 4204 between 8am 8pm Monday to Friday or 9am 5pm Saturday and Sunday. However, if you do not have a receipt and wish to make an exchange, any outstanding balance will be returned to you in the original form of payment, such as cash or card. Additionally, you will need to bring a valid state-issued photo ID for your PetSmart return and must return your animal to the PetSmart store you purchased it from. But the store is going to try to do everything they can to look up your order and find your receipt for you. PetSmart is an online store that allows you to buy stuff for pets and is a store that helps you find other pets stores near you. Please return the item to any Pets at Home store with your proof of purchase where our friendly store colleagues will be able to assist you. You will receive a credit for the current price of the item (s) you are returning. Can I return a dead hampster to petco, if so, do I have to take the body in so they can see or can I take pics, so I can properly bury the poor little thing? Pets at Home Ltd Michaels return policy allows for returns without a receipt. Returns via a Pets at Home store Simply take the order confirmation email you received when you placed the order and the product you wish to return to a store and tell the sales assistant you bought it online. How Long Do You Have To Return Items To CVS Without A Receipt? Note that if you purchased your PetSmart item with a check, you may need to wait for 10-days after purchase to receive a refund, either by cash or a merchandise return card. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. If you opened the bag you have 14 days to return it with your receipt. We accept cash or card payments in store. Made with in California 2023. It must also be in the original packaging. In shopping secrets revealed by bissell, pets at home return policy no receipt, but were still on returns without receipt or. No store has to change or refund an item simply because the owner does not like the colour. If you paid for the purchase using a debit or credit card, your purchase can still be verified. No receipt? However, cats diet composition changes throughout their lives,, This article contains affiliate links to products selected by our editors. Returns can be made at Best Buy stores or online within 15 days of purchase. and You will also find Target electronics return policy opened for holiday and apple watch quite similar. You can return items in a one-month window after purchase. Quite simply, fish live in an enclosed environment, a filter therefore behaves like their life support system, it traps any large waste particles, breaks down invisible fish waste products, and usually aerates the water for them to breathe. PetSmart is a pet store that often sells items that are no longer safe to be on shelves and in the hands of pet owners. See Also: These 17 Stores That Let You Return Used Items for a Full Refund. Best Buy: Be Happy With Your Tech & Electronics. If you paid in cash, you can choose to receive a cash refund. . Please refine your selection. 10% off your next orderOnline voucher in your welcome email Charity LifelinesHelp your chosen charity every time you order online Its barely been used. This is important to know because many used products could end up negatively affecting your pets health. So if, for example, you purchased an item with cash, you will be refunded in cash on the spot in-store. In this case, you will need to present the card you used to make the purchase and a form of photo ID. No problem! So if your local PetSmart requires it, you might want to buy your fish from a different store in your town. See our Refunds Policy in our Terms & Conditions for more details. Please wait 2 working days for orders that have been shipped via DPD and then, if the remainder of your order has still not arrived, please call our Customer Service team on 0800 328 4204 between 8am - 8pm Monday to Friday or 9am - 5pm Saturday and Sunday.