Heres where it gets odd. The power, upstream, downstream, and internet lights remain steady green during all my time using the new modem so far. No downstream channel is locked. No 1Gbps Max download, DOCSIS 3.0 (CM700) 1Gbps Max download, DOCSIS 3.0 (CM600) 680Mbps Max download, Voice, DOCSIS 3.0 (CM500) Ethernet: Off: A device is not connected to the Ethernet port on the back. I've been searching for some info on this and found some past discussions in this community that say this is normal. 1)if the Ethernet is on, it's very likely that the cable is not a standard cable. Save money by avoiding rental fees. I unplug the co-ax and then it starts back up on the ping, I can get into the gui, and the Ethernet light is solid green. For more information about how to set up your router, see the Solid white. If you use a different power adapter, your router might not function correctly. This is the expected behavior of firmware V1.01.05 and it does not negatively affect connectivity or performance. Multi-Gig Speed Cable Modem mean?. The cable modem is offline. Multi-Gig Speed Cable Modem mean? I am already up and running but, the ethernet light on the front of the modem keeps blinking green. 4. 1996-2023 Terms and Conditions Privacy Policy. 2. Once again, the Linksys system keeps it simple. :p#.k? Replace them if you do.Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Please check your cable Internet service provider . Off. Blinking Ethernet light means that the port is transmitting information. Check your Ethernet connection If your Ethernet light doesn't light up, try the following: Verify you're using the provided yellow Ethernet cable and check the connections to the computer's Network Interface Card (NIC)/Ethernet port and the Ethernet port on the back of the Motorola modem. To troubleshoot any connection problems, use the table below. 9 Watt Led Bulb Equivalent To Incandescent, Our whole-room designs and space planning make the best of your homes potential. This implies that the LED would stop blinking when the port is not processing traffic. both my modem and router are rated for speeds far surpassing my service speed. We hope you'll join the conversation by posting to an open topic or starting a new one. GearHead Technical Support makes it easy to fix issues on not just your NETGEAR purchase but for your entire home network. Class: 500 Mbps Max Download. For more information, see the following articles: Last Updated:07/06/2022 Desktop and Notebook PCs, Wired and Wireless Routers, Modems, Printers, Scanners, Fax Machines, USB devices and Sound Cards, Windows Operating Systems (2000, XP or Vista), MS Word, Excel, PowerPoint, Outlook and Adobe Acrobat, Anti-virus and Anti-Spyware: McAfee, Norton, AVG, eTrust and BitDefender. 3. Get information, documentation, videos and more for your specific product. This topic has been marked solved and closed to new posts due to inactivity. people found this helpful in last 30 days. 1996-2023 Terms and Conditions Privacy Policy, Discover superior performance and range to cover your entire home with the latest. [texts-excerpt] penalty for cutting mangroves in floridaFREE EstimateFREE Estimate Thank you for taking the time to respond. Replace them if you do. Solid amber. Top Contributors Discussion stats 0 replies 2022-11-22 04:07 PM The service includes support for the following: NETGEAR ProSUPPORT services are available to supplement your technical support and warranty entitlements. When the cable modem comes online, the Online LED stops blinking and lights solid . . I have recently switched ISP, transitioning from DSL to cable. Ethernet Solid green: A powered-on device is connected to an Ethernet port. Wait for the Online LED to light solid green. Yes | No Comment Reply Get information, documentation, videos and more for your specific product. So, if a computer connected to the modem or router is off and, therefore, not trying to communicate over the internet, then the LED would remain solid. The cable modem is scanning for a downstream channel. I just received the modem yesterday and got it and the router set up and connected to my new cable service. Yes Why is the modem's ethernet cable light flashing amber? FOR ANY REASON, call NETGEAR Technical Support at . Provide them the MAC ID when asked; if there is not a global outage, they will review your uplink signal history . Hope this works for someone. This topic has been marked solved and closed to new posts due to inactivity. Suggestion: make sure that you have a good quality cable with the wire cords clamped tightly to the crystal plug, following the EIA/TIA-568 standard. Power on the router. No light means that there is no current connection. For most brands, the lights will all go off. I've run speed tests and am getting what the ISP states as the speed of my service; actually, the speed is a little higher than the ISP-stated speed. Last Updated:09/18/2020 The lights indicate the current status of your gateway. Wait for the Internet LED to stop blinking and light solid green. Be sure to power OFF the modem for 1 minute then back ON. The service includes support for the following: NETGEAR ProSUPPORT services are available to supplement your technical support and warranty entitlements. Netgear downstream blinking no internet. incessant amber light blinking for ethernet port, Re: incessant amber light blinking for ethernet port, Insight Service: Content Filtering. http://www.downloads.netgear.com/files/GDC/CM400/CM400_UM_17July2015.pdf. | Depending on the age and model of your NETGEAR router, the icons used for each LED may vary slightly from the examples shown in this article. The Netgear CM700 DOCSIS 3.0 cable modem is down to $64.99 at Newegg as a refurbished unit. Netgear CM700 Netgear CM700 Details Troubleshooting The lights indicate the current status of your gateway. Wait until the router is ready. Quick and easy solutions are available for you in the NETGEAR community. Most customers receive within 4-6 days. Save money by avoiding rental fees. CABLE - Connects to the cable wall outlet. NETGEAR ProSupport for Business services are available to supplement your technical support and warranty entitlements. How do I resolve amber LEDs or a blinking power LED on my NETGEAR router? Venture Out Resort Panama City, Locate the HFC MAC ID. The Ethernet port is processing traffic. Remove any splitters, amplifiers, or signal attenuators. POWER - Connects the device to the power adapter. The cable modem is scanning for a downstream channel. Nov 21, 2022, 2:52 PM UTC pusheen bookbag is john fetterman a trust fund baby suicide awareness ribbon quikcrete countertop mix baseball draft simulator . If your Power LED stays solid amber or blinking in any color, and your router isn't working correctly, see How do I resolve amber LEDs or a blinking power LED on my NETGEAR router? But, this does happen. I've used modems and routers for 20+ years now and I don't recall ever using one that an LED status light would always blink. For more information about NETGEAR router power adapters, see How much power does my NETGEAR router use? I removed any amplifiers and splitters which still did it. An Ethernet device is connected to an Ethernet port. Wait until the router is ready. For more information, see How do I perform a factory reset on my NETGEAR router? Yacht Rock Radio Channel In Car, the ISP did not provision the modem correctly. Was this article helpful? Sure enough, it was easy-peezy. A powered-on device is connected to the Ethernet port at 10/100 Mbps. Yes . When the cable modem comes online, the Online LED stops blinking and lights solid . Connect any WiFi router to this modem's ethernet port to support all your wireless devices. I meant to say, "'But, this does not happen" instead of "But, this does happen." NETGEAR offers a variety of ProSUPPORT services that allow you to access NETGEAR's expertise in a way that best meets your needs: Product Installation; Professional Wireless Site Survey; Defective Drive Retention (DDR) Service; Learn More Do I need a WiFi 6E router to use WiFi 6E products. This high speed DOCSIS 3.0 Cable Modem gives up to 1.4Gbps download speed for streaming HD videos, faster downloads and high speed gaming. the connection was saying in progress. Support Netgear CM700 Share or Print This Article Details Troubleshooting The lights indicate the current status of your gateway. Use an Ethernet cable to connect the Ethernet port on the cable modem to the WAN or Internet port on the router. NETGEAR offers a variety of ProSupport for Business services that allow you to access NETGEAR's expertise in a way that best meets your needs: 1996-2023 NETGEAR Privacy PolicyTerms and Conditions, List of supported Internet Service Providers, 2/14/23 Security Advisory for Pre-Authentication Command Injection on Some Cable Modem Routers, PSV-2022-0208, 12/28/22 Security Advisory for Denial of Service on Some Routers, PSV-2019-0104, Desktop and Notebook PCs, Printers, Scanners, and more, Windows Operating Systems, MS Office, Outlook, and more, Protect your investment from the hassle of unexpected repairs and expenses, Connect with experienced NETGEAR experts who know your product the best. 4. I plug the coax back in (after I had already unplugged it), plugged power back in, plugged the Ethernet in and I can get maybe 15 pings on it, and can get to the web gui for maybe 10seconds. One upstream channel is locked. The NETGEAR documentation team uses your feedback to improve our knowledge base content. When I lose connection to the internet the upstream light is blinking and if the issue doesn't resolve the modem will cycle downstream/upstream until it connects. A powered-on device is connected to the Ethernet port at 1000 Mbps. Ethernet LEDs The LED color indicates the speed: white or green for Gigabit Ethernet (1 Gbps) connections, and amber for 100 Mbps or 10 Mbps Ethernet connections. GearHead Support is a technical support service for NETGEAR devices and all other connected devices in your home. How much power does my NETGEAR router use? For more information, see What do the LEDs on my NETGEAR The following table describes the front panel LEDs on your NETGEAR Nighthawk Multi-Gig Speed Cable modem. Blinking green or white. Life Size Champagne Glass Prop, Wait for the Online LED to light solid green. the connection was saying in progress. Nick Lowery Fredericktown Mo, Connect a computer to the router. USB - Connects to selected client devices. Ethernet LEDs. NETGEAR provides complimentary technical support for NETGEAR products for 90 days from the original date of purchase. Insight Service: Content Filtering. In general, when your Ethernet port has a light, there should be at least one blinking or one steady light when connected. The hardware is talking to you and may have something useful to say. Off. To power cycle your home network, you must turn off all of your networking devices and then turn them back on. For more information about how to set up your router, see the The NETGEAR CM600 Cable Modem provides a connection to high-speed cable Internet with speeds up to 960 Mbps.1 The cable modem is certified by all major cable Internet providers. But, not so with Netgear CM400. Off: No device is connected to this Ethernet port. The CM works with 100Mpbs however any speed testing you do over wired or wireless will max out at around 100Mpbs. Make sure that you dont create a network loop with your Ethernet cables; network loops are a common cause of router problems. They also indicate the status of your Internet, WiFi, Ethernet, and WPS connections. If cable is OK and modem reset does not work, contact Customer Support. Connect the modem directly to a device via ethernet cable. How Long After Taking Flexeril Can I Take Tramadol, Helpful. What's the user manual say about LED behaviors? No Show: The Ethernet port is processing traffic. 2. Off. The cable modem is online. Share. This will be the third alphanumeric line on the sticker that is on your modem. A single point of support around the clock. Was this answer helpful? E@IpqYXGm;Fec%]7$WPGge>&U,:!- -,7q>*S~:|.,a2sIgJnC!Bl]U\=LIs4'. What do the LEDs on my NETGEAR router mean? Product information and setup help Configuration Details about device settings Troubleshooting Steps for diagnosing product issues Compatibility and Adding Devices Device compatibility with NETGEAR products Wireless Connectivity and Performance WiFi optimization best practices Login and Password What's the user manual say about LED behaviors? The Power LED is on the back of the extender. Select a product or category below for specific instructions. Home; About; Services; Selected Projects. Wait for the Internet LED to stop blinking and light solid green. Please check your cable Internet service provider . Ethernet LED. no kinks or damages. The following table describes the front panel LEDs on your NETGEAR Nighthawk Multi-Gig Speed Cable modem. Why is the downstream LED on my NETGEAR Multi-Gig Speed Cable Modem blinking? Contact your ISP tech support and advise them of the issue as well as the steps you have already taken to alleviate it. The Netgear C7000v2 has the following ports available on the back of the modem. How do I perform a factory reset on my NETGEAR router? Netgear CM700 Home Cox Netgear CM700 Contents [ hide 1 Details 2 Modem Information 3 Highest Service Level 4 Front View 5 Back View 6 MAC Address 7 Troubleshooting 8 Manufacturer Resources 8.1 Related Manuals Details Modem Information DOCSIS 3.0 Cable Modem 328 channel bonding To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3 . Search: Ethernet Light Blinking No Internet. NETGEAR provides complimentary technical support for NETGEAR products for 90 days from the original date of purchase. FOR ANY REASON, call NETGEAR Technical Support at . Dbs Executive Director Salary, A powered-on device is connected to the Ethernet port at 1000 Mbps. The blinking should have some meaning, it should indicate certain activity. From the fine CM700 High Speed Cable Modem User Manual, p.6 Table 1. The cable modem is offline. We hope you'll join the conversation by posting to an open topic or starting a new one. This high speed DOCSIS 3.0 Cable Modem gives up to 1.4Gbps download speed for streaming HD videos, faster downloads and high speed gaming. If that doesn't happen, look up the steps to hard reset your particular model of modem. LAN 1, 2, 3, and 4 (some models) Green. Plugged back in the Ethernet cable and no more flashing red and green light for the 'powerline led'. The extender is resetting to its factory default settings. Blinking green The cable modem is synchronizing with the cable Internet provider's cable modem termination system (CMTS). The Ethernet port is processing traffic." Lights in an ethernet port mean ethernet port lit red other one ethernet status indicators on the zxp yellow and orange light ethernet card. netgear cm1000 ethernet light blinking. They have also said the color of the ethernet light is either amber or green, depending on the speed of hardware connected to it, as I understand the comments. If you want to learn all about the varying colors . How do I upload firmware to my NETGEAR router using TFTP on Apple macOS? Blinking: The port is sending or receiving traffic. Blinking green or white. Sometimes I have to reboot the modem for it to actually reconnect to the internet. I removed any amplifiers and splitters which still did it. In the back of the cable modem where I plugged in the ethernet cable to my computer is amber, not green. NETGEAR provides complimentary technical support for NETGEAR products for 90 days from the original date of purchase. No. 5. Press and hold the button until you see the light pattern change on the front of the modem. GearHead Support is a technical support service for NETGEAR devices and all other connected devices in your home. 350 East Plumeria Drive San Jose, CA 95134 USA September 2016 202-11665-02 High Speed Cable Modem Model CM1000. Last Updated:09/18/2020 | Article ID: 000060399 Was this article helpful? Wait for the Internet LED to stop blinking and light solid green. I know that I'm not alone in this, as I've seen many postings. Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-mhttps://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode Be sure your using a good quality LAN cable between the modem and router. How do I activate Internet service on my NETGEAR cable modem or modem router? NETGEAR offers a variety of ProSUPPORT services that allow you to access NETGEAR's expertise in a way that best meets your needs: To find the model/version number, check the bottom or back panel of your NETGEAR device. We plan to address this issue in the next firmware release. Do you have a suggestion for improving this article? In almost all cases, the solid and flashing light rules are the same, but the colors vary by quite a bit. It will turn amber once one channel to the ISP has been connected. Internet Access I see I ommitted a word in the first paragraph. This process might take up to 10 minutes. Advanced remote support tools are used to fix issues on any of your devices. Find helpful customer reviews and review ratings for NETGEAR Cable Modem DOCSIS 3.0 (CM700-1AZNAS) Compatible with All Major Cable Providers . Scanning for configuration parameters. Manufacturer Resources Installation Guide (PDF) User Manual (PDF) Search for More Articles Solid Green: None. If your are getting an amber light on the ethernet port or the network card of the computer, either the card is bad, the card is not connected properly, or that the card is not receiving a signal from the network. How do I troubleshoot using the LEDs on my NETGEAR Nighthawk Multi-Gig Speed Cable modem? If the Power LED does not turn white or green, or stays blinking for an unusually long time, then your router might have a problem. NetgearCM700_DataSheet [PDF] August 10, 2021 Cox, NETGEAR Netgear CM700 Previous Post Zoom 5341J Next Post Netgear CG3000D NETGEAR Support. Advanced remote support tools are used to fix issues on any of your devices. Was this article helpful? . [texts-excerpt] penalty for cutting mangroves in floridaFREE EstimateFREE Estimate POWER ON / OFF - Turns the device on . Solid light means a connection between the devices. Be sure your using good quality RG6 coax cable up to the modem. <<<<< Blinking green or amber. To troubleshoot any connection problems, use the table below. Wait for the Internet LED to stop blinking and light solid green. ETHERNET - Provides internet access to a single device. Off. A Gigabit Ethernet port provides fast access and downloads. did the modem power off for 1min (actually let it sit 5min to see if it helped dissipate the capacitor charge in the modem). The purpose of blinking is to indicate activity, to indicate that traffic is being processed. Manufacturer Resources For more detailed technical information use the resources below. Solid green or white. Yes No We are aware of an issue where the downstream LED on the CM2000 and CM2050V occasionally blinks. Activation and Installation During the initial setup of your cable modem, you must contact your Internet service provider (ISP) to activate your device. The box (es) may be a number of things . So, from a technical standpoint, this is apparently normal. Was this article helpful? https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod What is the difference between WiFi 6E and WiFi 6? Advanced remote support tools are used to fix issues on any of your devices. Article ID: 24244. ETHERNET CONNECTIONS: 1 Gigabit Ethernet port connects to your computer or . Do I need a WiFi 6E router to use WiFi 6E products? Desktop and Notebook PCs, Wired and Wireless Routers, Modems, Printers, Scanners, Fax Machines, USB devices and Sound Cards, Windows Operating Systems (2000, XP or Vista), MS Word, Excel, PowerPoint, Outlook and Adobe Acrobat, Anti-virus and Anti-Spyware: McAfee, Norton, AVG, eTrust and BitDefender. | 3 User Manual will keep you posted, i will get the modem connection status and event log later today after work. Do I need a WiFi 6E router to use WiFi 6E products. If the Power LED does not turn white or green, or stays blinking for an unusually long time, then your router might have a problem. Data Sheet (PDF) Quick Start (PDF) User Manual (PDF) Search for More Articles No Ethernet devices are connected to an Ethernet port. Check your internet connectivity. What is the brand and model of the host wifi router connected to the modem? With regard to the status LEDs on the front, specifically the Ethernet LED, it says, "Blinking green or amber. Blinking green. Good Upstream power levels are within 38-48 dBmV. Power LED. My isp (mediacom) says they can see that the line is live to the house. Improve your network security Webinar 3/17 11AM PST. Type of ethernet cable. When the cable modem comes online, the Online LED stops blinking and lights solid . Yes Blinking Amber Ethernet port CM700. I unplug the co-ax and then it starts back up on the ping, I can get into the gui, and the Ethernet light is solid green. Netgear Cm500 Ethernet Light Blinking Red Use the MM1000 to connect your router to an HDTV, computer, game station, wireless extender, or other device with an Ethernet port. Select a product or category below for specific instructions. Custom solutions that exceed your expectations for functionality and beauty. Please change different cables. You might want to try a factory reset to resolve your connectivity issues. Then after that 10seconds, bam, the ping dies, I cant get in the gui anymore, my computer says its connected but the Ethernet light starts flashing green at a consistent speed. That was a couple weeks ago now and while I feel like we have LESS drops in speed it still seems to randomly drop to around 0.4Mbps for anywhere from 1 to 8hrs. Amber A powered-on device is connected to the Ethernet port at 10/100 Mbps. The cable modem is synchronizing with the cable provider's cable modem termination system (CMTS). Blinking green or amber. Advanced remote support tools are used to fix issues on any of your devices. The service includes support for the following: NETGEAR and non-NETGEAR network devices. CAT6 is recommended. A partial or faulty router setup may also lead you to blink orange light issue. Ships from United States. For more information, see What do the LEDs on my NETGEAR router mean? This high speed DOCSIS 3.0 Cable Modem gives up to 680Mbps download speed for streaming HD videos, faster downloads and high speed gaming. Flashing orange light: is the code for active data transfers. The LED color indicates the speed: white or green for Gigabit Ethernet (1 Gbps) connections, and amber for 100 Mbps or 10 Mbps Ethernet connections. Do you have a suggestion for improving this article? See more "cable modem " In stock. When you turn on most NETGEAR routers, the Power LED lights amber while the router boots, and then turns white or green when the router is ready to use. With NETGEARs round-the-clock premium support, help is just a phone call away. Im having issues with my cm700 and connections to my ISP. The extender is booting. The ethernet port on a wall is not working. The orange color makes since the router you have is 10/100mb wired lan port so the fastest speed t can handle is around a 100mb and flashing of the internet light is normal it would be green if a 1gb lan port was used. This is a very inexpensive price . Insufficient speeds. This topic has been marked solved and closed to new posts due to inactivity. they used good coax to the modem. Do I need a WiFi 6E router to use WiFi 6E products? 2018-07-03 09:47 AM. Airport Extreme Gen 5 Slow Speed NetGear CM700. What is the difference between WiFi 6E and WiFi 6? These can sometimes cause issues. Improve your network security Webinar 3/17 11AM PST. This process might take up to 10 minutes. Gigabit Ethernet port provides fast access and downloads. Do I need a WiFi 6E router to use WiFi 6E products? Certified with Xfinity with speeds up to 800Mbps, Spectrum service of 400Mbps, and with Cox service speeds of 500Mbps. and there was a CVA failure in the event log. All led are solid green and my internet is working again now. Works with all major service providers. | Thanks Searay, so blinking amber or green means processing traffic, amber insinuates 10/100 Mbps speeds That answers my questions What is the difference between WiFi 6E and WiFi 6? Thank you for selecting NETGEAR products. Operational. Ucla Traditions Reddit, Manufacturer Resources For more detailed technical information, use the resources below. Check the line for kinks, damage, cheap/bad connectors, loose connectors. I have the Blast Pro! A powered-on device is connected to the Ethernet port at 10/100 Mbps. This is the expected behavior of firmware V1.01.05 and it does not negatively affect connectivity or performance. FOR ANY REASON, call NETGEAR Technical Support at . Heres where it gets odd. The endless blinking is meaningless and not what I want to see in a network device. 3. Slow internet connection. Free to use if you link back Solid white light is a 1000 Mbps connection. 4 Windows Operating Systems, MS Office, Outlook, and more. Netgear C3700 Support Netgear C3700 Share or Print This Article Details Troubleshooting The lights indicate the current status of your gateway. With NETGEARs round-the-clock premium support, help is just a phone call away. Do I need a WiFi 6E router to use WiFi 6E products? Was this article helpful? For more information about how to troubleshoot using the front panel LEDs, see How do I troubleshoot using the LEDs on my NETGEAR Nighthawk Multi-Gig Speed Cable modem?. The cable modem supports the assignment of IPv4 and IPv6 addresses by Comcast Xfinity. No downstream channel is locked. Depending on the manufacturer, each light can have a different meaning and color like green, orange, yellow, and red. With NETGEARs round-the-clock premium support, help is just a phone call away. If your upstream power level is at 58 dBmV or higher, an. Thank you for taking the time to respond. This is the expected behavior of firmware Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box. A powered-on device is connected to the LAN port at 1000 Mbps. Solid green light: means that the connection is good to go. You can use a TFTP client on your computer to upload firmware to your router remotely, which might restore your router to working condition. Blinking green. Desktop and Notebook PCs, Printers, Scanners, and more. We are aware of an issue where the downstream LED on the CM2000 and CM2050V occasionally blinks. I unplug the co-ax and connect to the modems web gui after a reboot and it stays stable until I reboot it again (10min tested stable). Yes Knowledge Base Articles The purpose of blinking is to indicate activity, to indicate that traffic is being processed. Off. Only one port is active at a time. I plug the coax back in (after I had already unplugged it), plugged power back in, plugged the Ethernet in and I can get maybe 15 pings on it, and can get to the web gui for maybe 10seconds. Click to enlarge. Restart the modem and see if it resolves the problem. Modem ethernet cable light flashing amber, Re: Modem ethernet cable light flashing amber, Insight Service: Content Filtering. Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-mhttps://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode Be sure your using a good quality LAN cable between the modem and router. 1996-2023 Terms and Conditions Privacy Policy. The service includes support for the following: Protect and support your recent NETGEAR purchase.