If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. All communications between you and your provider's office are carried over a secure, encrypted connection. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. This website and Patient Portal contain links to websites operated by other parties. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Clicking Feedback will bring you to a survey form where you can leave feedback. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. However, we are working on adding more features to the app soon. We can use and share your health information to bill and get payment from health plans or other entities. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. We have to meet many conditions in the law before we can share your information for these purposes. Dial 911 in the case of a medical emergency. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Once there, you will see an option labeled Linked Portal Accounts. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. The production team will review submissions but will not be contacting patients to follow up at this time. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. We are allowed or required to share your information in other ways . Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. If you need to speak with the office sooner, please call the office directly. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Select the message type from the dropdown options based on the topic of your question. You need to select the Accounts icon in the lower right navigation bar. You understand that Patient Portal provides you with online access to some clinical information about you. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. If you don't agree, don't use the Patient Portal. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. One connection at a time. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. It is at your provider's discretion to make test results available. Freely exchange data and have it curated for direct integration into your workflows. Only test results which are considered appropriate for release will be accessible through the Patient Portal. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Please check periodically for updates. Where did they go? You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Meet the experts helping us reshape healthcare. Click the Accounts icon in the lower right navigation bar. You can ask us to correct health information about you that you think is incorrect or incomplete. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. . THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. You will also see a list of other individuals connected to your account with health records at the listed provider groups. Ask us how to do this. It is your responsibility to login to your Patient Portal account and read the messages promptly. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. The Practice Entities have no control over the security or privacy practices of these external websites. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To see these views, navigate to your Inbox by clicking the . Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Tools and resources that support building apps and the interfaces to support them. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. Improve your quality program performance with expert, end-to-end support. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Click on the back arrow to return to the Patient Portal. Select your provider, office location, and your preferred time of day and days of week. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. You have the ability to accept or decline cookies. These messages may contain information important to your health and medical care. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. We reserve the right in the future to charge a fee for the use of Patient Portal. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? What do I need to access the Patient Portal? If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. We will not use or share your information other than as described here unless you tell us we can in writing. How does the athenaPatient app relate to the Patient Portal? How do I know which of my family members data is being shown in the athenaPatient app? Example: A doctor treating you for an injury asks another doctor about your overall health condition. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. . Get the visibility and support you need to grow. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. We may contact you for fundraising efforts, but you can tell us not to contact you again. You will need to wait until it is closer to the time of your appointment to check in. Please. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Click the desired form. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. We will provide a copy or a summary of your health information, usually within 30 days of your request. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Click the desired message in your inbox to read the message. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. Can I access appointments, messages, and/or test results for family members or others I may be caring for? For current customers with athenaNet issues or who are seeking support. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Your data should be available again once the systems are updated. You will be notified if your Patient Portal service is discontinued. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Below you will find answers to commonly asked questions concerning the website. Were improving healthcare for physicians and patients alike. Ask us how to do this. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Registered Patients; Doctors etc. How do I view messages and/or responses from my provider? How do I ask a question about my account balance? Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. Please check periodically for updates. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. The Portal is not intended for use by anyone outside of the United States. You cannot permanently delete sent or archived messages. A convenient and secure way to deliver virtual care to your patients. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. For questions on those practices, please consult your healthcare provider/institution. If the issue persists, please report it by clicking Profile in the bottom navigation bar. Starting a new practice can be overwhelming weve got you. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. It is your responsibility to monitor these messages. For Android devices: athenaPatient requires OS versions 10.x or above. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. The Practice Entities have no control over the security or privacy practices of these external websites. 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